About

Sundeep Marshal M is a versatile and self-motivated customer success professional with over 6 years of experience in Customer Service, Technical Support, Problem Solving, Team Management, Written, and Oral Communication. Currently, Sundeep is working as a Customer Support Associate at Rippling, where he is responsible for delivering excellent customer service and technical support to clients. Before joining Rippling, Sundeep worked at Keka HR, where he served as a Product Consultant - Customer Success and Senior Product Specialist. During his tenure at Keka HR, he worked closely with clients and the development team to act as a bridge between them, analyze customer data, and improve customer experience. He also streamlined the workflow of refining issues and feature requests to cut down the resolution time/response time from the team, drove campaigns for upsells and referrals, and provided product training to team members. As a Senior Product Specialist, he mentored a team of 5-8 employees and was responsible for the team's overall performance, sharing monthly reports to higher management, and handling client escalations that the team could not handle. Sundeep holds an Engineer's Degree in Mechanical Engineering from Malineni Perumallu Educational Societys Group of Colleges, a Design Engineering degree in Mechanical Design Engineering from CAD CAM Guru, an Associate's Degree in Mathematics, Physics & Chemistry from Sri Chaitanya Jr. College, and a High School degree in Theoretical and Mathematical Physics from Kennedy High School, Guntur. With a total of 8.28 years of relevant experience, Sundeep is a quick learner, an excellent communicator, and a problem-solver. He is passionate about delivering exceptional customer service and improving customer experience. Sundeep is a valuable asset to any team, and his versatile skill set makes him an excellent candidate for customer success roles.